We recommend that you read the descriptions for each of the package options with Santa in order to select the experience that best matches the number of children who will be participating in the visit and photo. Please note that your package is for the total number of visitors entering the venue, regardless of whether all of your visitors get photos. You are only allowed the number of visitors detailed in your package, which includes BOTH adults and children.
The duration of your Santa visit depends on which option you select for your visit, however, you are welcome to take your time once you have finished with Santa. We recommend you arrive least 5-minutes early.
Santa loves well-behaved pets… just not snakes. Pet owners are welcome to bring their pets when booking either the Candy Cane Package or Santa's Ultimate Package. We encourage you to be mindful of children and possible pet allergies, and pets must be kept in your car until it is time for their photos.
All pets must be on leash or in carriers.
Santa’s holiday calendar opens for booking on Sunday, December 4th. We encourage you to schedule your Visit With Santa early - pre-sales are heavy and peak time slots on weekends and closer to Christmas will fill up fast.
There should be minimal wait, if any. No more hours waiting in shopping mall lines!
We understand there are times when an unforeseeable event may cause you to be late for your scheduled appointment. You have a 5 minute window to arrive at your appointment before you’ll be considered a “no show."
All appointments are non-refundable. If you are a no-show, that is a missed opportunity for someone else. If you need to change an appointment, we will do our best to reschedule you. A $25 cancellation fee will apply regardless of whether we are able to find another time slot. Any rescheduling requests must be made via email.
Yes. If you are seeing Santa together or separately, you need to book different appointment times to make sure Santa is able to spend quality time with each child. For example, if each of you would like a picture of your own family and then a picture of both families together, you will need to make 3 reservations.
Santa is very patient, and understands children of all temperaments. Children ages 12 months to 3 years generally have the toughest time warming up to Santa, but don’t worry too much – these are sometimes the best, and most favorite photos. Just keep snapping!
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